Privacy Policy

Information We Collect

When you submit a booking request or contact us through our website, we collect the information you provide, which may include: your name, phone number, and email address; your service address, city, and ZIP code; your vehicle's year, make, model, color, and size category; the package and add-on services you select; details you provide about your vehicle's condition (such as interior/exterior condition, pet hair level, stains, or odors); whether water and power access are available at the service location; your preferred appointment date and arrival windows; any additional notes you include; photo links you choose to share with us (our booking form accepts pasted photo links; it does not upload files directly from your device); and the estimated price generated for your request.

We do not collect payment card information through our website. We do not currently use cookies, analytics tools (such as Google Analytics), or advertising pixels (such as Meta Pixel) to track visitors to our site.

How We Use Your Information

We use the information you provide to: prepare estimates and respond to booking requests; schedule and perform detailing services; communicate with you about your appointment, including by phone, text, or email; maintain records of past services for our own business purposes; and improve our services and website.

How We Store and Protect Your Information

Booking information is stored in a secured database. Access is restricted to authorized staff through account-based permissions, and only staff with the appropriate role can view or update customer booking details. We take reasonable steps to protect your information, but no method of electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes. Your information may be accessible to the technology providers that host our website and database, solely as needed to operate the site — they do not use it for their own purposes.

Text and Phone Communications

If you contact us by phone or text, you are communicating directly through your own device's calling or messaging app. We do not use a third-party SMS marketing platform. By providing your phone number, you agree that we may contact you about your booking request or appointment. You may ask us to stop contacting you at any time.

Your Choices

You may contact us at any time to ask what information we have on file for you, to request corrections, or to request that we delete your information, subject to any recordkeeping we need to maintain for legitimate business purposes (such as service history). To make a request, contact us using the information below.

Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. Continued use of our website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Phone or text: 281-214-6028 / text
• Email: hello@cypressmobiledetailing.com